Privacy policy

Ornatec International Pty Ltd ("Ornatec", "we", "us") respects your privacy. This policy explains what personal information we collect through ornatecinternational.com, how we use it, and your rights. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you contact us, submit a project enquiry, or send a plant schedule, we may collect: your name, email address, phone number, company and role, project details (destination, species, quantities, timing) and any files or documents you choose to share. Our website also collects standard technical information such as IP address, browser type and pages visited, through cookies and similar technologies used by our platform provider.

How we use it

We use your information to respond to enquiries, prepare supply and availability advice, coordinate quotations and deliveries, and maintain our business relationship with you. We may occasionally contact you about services relevant to your projects. We do not sell personal information.

Who we share it with

Your information is stored with our website and commerce platform provider (Shopify) and may be shared with service providers only as needed to respond to your enquiry, for example freight and logistics partners when preparing a supply route, or professional advisers. We require service providers to protect your information. Information may be processed outside Australia (for example on Shopify infrastructure); where this occurs we take reasonable steps to ensure comparable protection.

Cookies and analytics

Our site uses cookies necessary for its operation and analytics that help us understand how the site is used. You can control cookies through your browser settings.

Security and retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We retain enquiry information for as long as needed to service your project and meet legal and business record requirements, then delete or de-identify it.

Your rights

You may request access to, or correction of, the personal information we hold about you, or ask us to delete information we no longer need, by emailing sales@ornatecinternational.com. If you have a privacy concern, contact us first and we will respond promptly. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).

Contact

Ornatec International Pty Ltd
310 Donkin Rd, Utchee Creek QLD 4871, Australia
sales@ornatecinternational.com

We may update this policy from time to time; the current version will always appear on this page.