Goods Damaged Upon Arrival:
We assure you that each plant we deliver is of the highest quality, meticulously packed and transported using our own fleet to ensure you receive a healthy product. If your plant arrives damaged, please contact us at Ornatec International and we'll initiate an internal investigation.
Other Information
Orders that were placed correctly by the customer and fulfilled by Brisbane Plant Nursery are non-refundable. This includes situations where the customer realises they ordered the wrong plant or species after receiving the product.
We do not provide refunds, but we're happy to replace plants according to our guarantee if all warranty conditions are fulfilled. If we are out of the plant, we're happy to offer a substitute, or you can choose to wait until the next shipping season for your region. Payment will be required as set forth above. Our guarantee doesn't cover plants planted in unsuitable conditions such as fill, scraped ground, or ground that's unfit for the species as outlined on our website.
Damages from weather, livestock, drought, pesticides, fires, floods, etc., are not covered by this guarantee. In the case of multiple claims or excessive losses, we may ask for a soil test to determine soil compatibility issues.
Disclaimer:
EXCEPT AS MENTIONED ABOVE, ORNATEC INTERNATIONAL DOES NOT OFFER ANY ADDITIONAL REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING FITNESS OR MERCHANTABILITY RELATED TO ANY PRODUCT PURCHASED FROM ORNATEC INTERNATIONAL, AND ORNATEC INTERNATIONAL SPECIFICALLY DISAVOWS ANY AND ALL SUCH WARRANTIES. THE SOLUTIONS OFFERED ABOVE ARE THE SOLE AND EXCLUSIVE REMEDIES AVAILABLE TO YOU. BRISBANE PLANT NURSERY SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE FOR DAMAGES THAT EXCEED THE ORIGINAL PURCHASE PRICE OF ANY PLANT.