Frequently Asked Questions

Yes. Ornatec reviews destination import requirements, origin eligibility, stock preparation, route, timing and receiving-site conditions before confirming a supply pathway.

No. Ornatec is an enquiry-led procurement and advisory business for project work. Pricing and availability depend on the destination, specification, timing and export route.

Early is best, especially before a tender number, species package or planting programme is locked. Early review gives time to test source options, preparation windows, freight route, certification and substitutions.

Send destination, botanical names, quantities, size ranges, target delivery window, drawings, photos, project stage, substitution rules and any known import or site restrictions.

Yes. Ornatec can review drawings, botanical names, quantities, sizes, design intent and substitution rules, then identify supply options, risks and practical export pathways.

Yes. Ornatec assesses climate, soil, irrigation, wind, salt, heat, maintenance expectations, pest risk, disease risk and establishment conditions before recommending a species direction.

Yes. Alternatives can be recommended where they better suit climate, availability, size, budget, export readiness, establishment risk or programme while protecting the design intent.

Ornatec reviews each destination against biosecurity, phytosanitary, quarantine, inspection, documentation and freight requirements before confirming whether a practical route exists.

Ornatec reviews origin eligibility, inspection requirements, treatment, packing, quarantine, documentation and receiving-country rules before confirming a route.

Yes. Depending on the project, Ornatec can compare options across Australia, Asia, Europe and other supplier networks to find the most credible supply and export pathway.

Price and availability depend on plant size, grade, origin, preparation time, season, access, certification, treatment, packing, freight method, destination requirements and programme pressure.

Yes. Tender support can include feasibility review, likely sourcing regions, preparation requirements, risk factors, substitution logic and the questions that should be clarified before award.

Yes. Use the contact form for project notes and schedule files. If the package is large, send the enquiry first and Ornatec can confirm the best way to share drawings, documents and photo sets.

The team reviews species, quantities, size expectations, origin options, destination rules, compliance, timing and obvious risk before responding with next steps.

Root pruning and pre-export treatment usually begins about six weeks before a tree is lifted, and stabilising stock in soil-less media can take up to three months. The realistic window depends on species, size and destination rules, which is why schedules are best reviewed early. The steps are documented in How a Mature Tree Is Lifted and Root-Balled.

Soil-less media keeps export stock compliant with quarantine rules that bar soil from crossing borders, and it encourages a dense, fibrous root system. That root structure passes inspection cleanly and establishes faster at the receiving site. The practice is described in Exporting a Standard.

Out-of-gauge shipping covers specimens too large for a standard closed container. They travel in open-top containers or on deck, craned on and off individually, with the freight plan built around each specimen's height, weight and crown. See Exporting Hero and Character Trees for a documented example.

Yes. The catalogue shows commonly requested lines, and the supplier network sources well beyond it across Australia, Asia and other regions. Send the plant schedule and Ornatec will confirm credible source options, as with the palette decoded in The Shura Island Species List.

Fronds or branches are bound and the crown is wrapped, with shade cloth used to limit wind damage and moisture loss in transit. After arrival the binding is released in stages so the crown recovers without shock. The technique is shown in Method Statement: Moving Phoenix canariensis Across Oceans.